28: THE END

You made it.

We're done.

It's over.

This is the last email in the course.

But you know what?

We ain't even started yet...

We think we're so bloody clever, don't we? Chatbots that answer our questions. AI tools that work by themselves. Agents that replace our people...

But despite all that, we still haven't designed a system that enables our people. A system that defines best practice, captures expertise, provides guidance, removes duplication, connects tools, measures performance, maintains quality, surfaces insights, and continually improves itself.

Ask any knowledge worker whether the way they work hinders or enables them, and they'll say the former.

Why don’t we cater for the basic needs of our people? Why are we reliant on heroic effort? Why don't we have a satnav for work?

Because it's difficult. Because it's slow. Because it requires organisation-wide coordination.

And because it requires us to focus on what everyone else is ignoring, which is bloody lonely.

Did you know organisation-wide innovation takes between five to eight years?

The average tenure of a knowledge worker is three - is it any wonder we don't innovate when our performance is evaluated on what we achieve this quarter?

So yes, we're done with this course - but we haven't even started yet. Because whilst the people building AI are celebrating all the clever new tools they’ve created, we’re busy doing the grunt work.

A new way of working. A new discipline. A new capability. A new form of people enablement.

Workflow Engineering.

So, if you've enjoyed what you've read, don't go anywhere - we've only just begun. I'll be asking more questions, challenging more assumptions, and sharing more ideas as we test and share experiments from the field.

It's time for a Workflow Revolution - and I'm pumped to be involved.

Thanks for reading,

Yours,
- Ant

PS. Any emails you receive going forth will be written in real time as they're written.